Contact Us
Contact Information
Thank you for visiting our Folk Camp web store. Please direct any questions including products, orders, shipping or returns to: folkcampco@gmail.com
Shipping Rates & Returns
Shipping
Processing Time
Please allow 3 - 5 Business Days for your order to be processed, shipped & to provide the tracking number.
Your products may come from separate suppliers* and in this case you will have more than one tracking order emailed to you.
Please ensure that all your billing and shipping information is complete and accurate including your contact email on file.
* There may be slightly varying ship times but should all predominately remain within the times listed below. Some items are not presently shipping to certain countries. Please check your product information for its specific details.
Shipping Time
USA
5-10 Business Days
Canada
We currently do not ship to Canada.
Worldwide
Currently we do not ship worldwide.
Note: Some items limit shipping to only the contiguous US.
Shipping & Handling Rates
USA
Items shipped within the USA - $10 Shipping & Handling for Standard Ground Shipping. Orders over $75 receive Free Shipping.
WORLDWIDE
Currently we only ship Domestically.
Return Policy
If for any reason you are not happy with your purchase, you may return item(s) within 10 days of receiving the order & we will be glad to efficiently expedite your return.
Returned items must be in new, unused condition with tags attached & included packaging along with the receipt. Swimsuits must also include protective liners intact and any internal packaging.
You are responsible for paying the return shipping fee. We gladly apply credit for the return shipping fee for item(s) received that are damaged or for wrong item(s) sent. Shipping and handling charges on the original shipment or return process are non-refundable
Once the returned item(s) is reviewed and approved for return, your refund will be processed to the payment method used for purchase.
Note: Any personalized or special-order items, listed specialty items as non-returnable, any items marked clearance or final sale, or items shown to have been worn, used, or with tags removed & unable to be sold in new condition are not eligible for return.
Support Team
We look forward to helping you! Please provide your complete information.
Reach out in the Chat or you can also Email us anytime:
Your Frequently Asked Questions
Where can I find my tracking info?
Once your order has been processed, you will receive a shipment notification with tracking number. From here you can track the progress of your order. We work with numerous suppliers so your order may include more than one tracking number.
How long will it take to receive my order?
We aim to process and ship out all orders within 3 business days. You will receive an email notification with tracking information once your item(s) has/have shipped.
Can I change my shipping address after I placed an order?
If you placed an order with an incorrect shipping address, please reach out as soon as possible and we may be able to accommodate your request. If your package has already left the distribution center, we are unable to change the address. Please select 'Shipping Address Change' and update your Address information in the memo box of the Customer Support form.
What should I do if I receive a damaged or wrong item or am missing an item from my order?
If you received a damaged, wrong or are missing an item we will help resolve the issue for you. Please make sure to type in ‘received wrong item’ or ‘damaged’ in the memo box on the Customer Support form. To view our return policy, click HERE.
What should I do if my package says it was delivered but I have not received it?
If your order has been marked as delivered but has not shown up, it is likely that the package is still on the way. Please check with neighbors and the surrounding property, as shipments often get left in the wrong area. If for any reason the package does not arrive after 3 days of being marked as delivered, please notify our Support Team. Please type 'Delivered but not received' in the memo box of the Customer Support form. We can file a claim with the carrier and assist in the next steps in resolving this for you.
Please Note: We are not responsible for packages that are lost, damaged or stolen.
What if I need to change or cancel my order?
If you need to cancel an order that has not yet shipped, please reach out as soon as possible. While we cannot guarantee we will be able to change or cancel the order, we will do our best to accommodate. Please select Change Order or Cancel Order and type the details into the memo box of the Customer Support form and our Support Team will do all we can if the order has not yet shipped.
Do you offer price adjustments?
Purchases made prior to promotions or markdowns are not eligible for a price adjustment.
Applicable Discount codes can be applied at the time of checkout and cannot be retroactively applied.